You may place an order with us in any of the following ways:
SECURE ONLINE SHOPPING - Simply click the Shop Now button to your left. This is now the only method of placing an order with us unles you have previous terms in place. Payment is expected and accepted ONLY by PayPal using your MasterCard, VISA, Electronic Check, or PayPal Instant Funds Transfer. Checks, money orders and Bank Wire Transfer ARE NO LONGER ACCEPTED AS OF 5/09/2002! ALL PAYMENTS ARE TO BE SUBMITTED VIA PAYPAL ONLY OR THEY WILL BE DENIED AND RETURNED AT YOUR COST!
BY TELEPHONE - THIS ORDERING METHOD HAS BEEN REMOVED AS OF 5/10/2002 - All existing affected parties were contacted in advance of this date and new arangemnets for repeat orders have already been set into place. If you were not one of these parties contacted prior to this date to set up newTelephone Account Terms, then you MUST complete the SECURE ONLINE SHOPPING SYSTEM to place an order with us and make your payment via PayPal. NO EXCEPTIONS! ONLY A HANDFUL OF COMPANIES WERE SELECTED FOR THIS METHOD BY OUR CREDIT DEPARTMENT - THERE ARE ABSOLUTELY NO EXCEPTIONS TO THIS NEW RULE! ALL ORDERS ARE TO BE SENT VIA THE SECURE ONLINE SYSTEM UNLESS YOU HAVE RECEIVED A HAND WRITTEN LETTER OF APPROVAL PRIOR TO YOUR ORDER! ALL TELEPHONE ORDERS WILL HAVE AN ADDED SURCHARGE OF $15.00 ADDED TO THE TOTAL ORDER AMOUNT ($5.00 for the order and $10.00 for the telephone call).
NOTICE: A handling fee of $5.00 will be added to all orders effective March 1, 2001. An additional handling fee of $10.00 per order will be added to all telephoned in orders (whether via voice or fax) on December 1, 2001. Internet only based orders will still only receive the $5.00 standard handling fee per order. You can avoid the $10.00 Telephone Handling Fee by placing your order and completing payment online. Orders placed by telephone will be assessd the additional total handling fee of $15.00 per order ($5.00 standard handling fee PLUS a $10.00 phone in fee). Shipping is free on most items unless otherwise stated at the time of order. your total shipping and handling fees will be shown at the time of checkout.
Questions? Comments? Need a quote on an item not shown in our inventory? Send an email us and we will reply promptly.
Sorry, we do not accept International or COD orders at this time. Certain local COD orders ARE accepted if you have a current credit application on file with us. If you do, you have alrady been notified of such clearance and the dollar amounts.
Payment in full for product or services is due at the time of placing your order.
Products are not shipped or delivered until payment is made in full (with the exception of COD credit orders - you will be notified up front if you are approved for such orders and the dollar amount that you are approved for (requires a credit application). All other orders without such prior written approval require completed payment up front BEFORE the order is shipped or completed.
Accepted forms of payment are PAYPAL ONLY using either MaterCard, VISA, DISCOVER, American Express or online check.
Orders are generally shipped within 48 business hours of payment clearance. Backorders and special order items may be delayed further. We are also not responsible for delays with third party shipping companies or acts of God, war or the like.
All sales are final. No returns unless defective. Manufacturer's warranty terms applies. ALL defective parts or components are to be dealt with the current manufacturer's warranty first. If a secodary warranty is provided in writing via Virtual Concepts, then this wil be dealt with secondary after proof of the initial manufacturer's warranty claim is dismissed along with the reasons why (in writing) and the original product.
ALL orders which included ANY LABOR or PARTS FEES require payment in full
BEFORE the system is released back to the original owner/submitter of the
labor order. Any system in which the labor or parts fees is NOT PAID
IN FULL AT THE COMPLETION DATE IS SUBJECT TO AN AUTOMATIC OWNERSHIP TRANSFEREED
TO VIRTUAL CONCEPTS. After such time, ownership MAY (at our
choice) be transferred back to the original owner after payment of the
original outstanding or disputed bill PLUS a DEFAULT FEE. Contact
Virtual Concepts for the current default fee rate.
PO Box 1313
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